FAQ

1. How long will my order take to arrive?

Our processing time is 1–3 business days. Shipping typically takes:

US & Canada: 7–14 business days
Europe: 7–15 business days
Other Countries: 10–20 business days
(Delivery times may vary during holidays or due to customs delays.)

2. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link.
You can also track your order through the Shop App for real-time updates.

3. Do you offer returns or exchanges?

Yes! We offer a 30-day return policy for unused and Defective items in their original packaging.
To start a return, email us at support@dermastorm.com with your order number.

4. Are your products safe for all skin types?

Yes, our beauty tools are designed to be gentle and suitable for most skin types.
However, if you have a skin condition, we recommend consulting your dermatologist before use.

5. Do your devices come with a warranty?

Yes! All electronic skincare devices include a 1-year warranty covering manufacturing defects.

6. Do you ship internationally?

Absolutely. We ship worldwide. Shipping rates and times vary depending on your location.

7. How do I use the ultrasonic skin scrubber / facial steamer / jade roller?

Each product comes with an easy-to-follow user guide in the package.
You can also visit our How-To Guides section [link here] for step-by-step instructions.